If the carrier marks a package as “Delivered,” we have no way to verify the claim that it wasn’t received. Because of this, we’re unable to cover reshipping or refunding the order. 

What you can do :

• Check around their property – Sometimes packages are left in unexpected places like porches, back doors, or behind furniture.
• Ask others at the delivery address – A neighbor, housemate, or front desk may have accepted the package.
• Contact the last-mile carrier directly – The carrier may be able to provide more detailed delivery information (e.g., “left under the bench near the garage”).